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Shipping & delivery
UK orders
International orders
All orders will be sent via Royal mail 1st class or Parcel Force. All items must be signed for to protect both of our interests.
All orders of £10 or less are charged a flat rate of £3.
Orders between £10 and £50 are charged a flat rate of £5.
Orders £50 or over are free.
Please contact me for specific shipping charges to your country. These will not include any additional customs charges or VAT which will be charged at your end. These charges will be in addition to the price of your purchase and international shipping and must be paid independently by the customer.
Returns, refunds & exchanges
I want you to be 100% happy with your order. If, for any reason, any ready-made item ordered via this website does not meet your expectations or if you have changed your mind, it can be sent back for an exchange or refund provided the recipient files a returns request 14 days after receiving the order. If approved, you have a further 14 days from the request date to ship the items back to us. Refunds will be made upon receipt of the return. This policy is in keeping with UK Consumer Contracts regulation (formerly Distance Selling regulation).
Before sending back please email us to notify us in writing at info@gnomegirlphotography.co.uk of your return request. Items can only be returned once the request is approved.
Any returned item must be sent back in the same condition in which it was received, unused and resalable, taking care to ensure to pack the items carefully to remove the possibility of damage.
We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the good or proof of received return delivery.
Full refunds or exchanges will be made for items damaged in shipping, but we cannot accept returned items that have been in some way damaged through use. If the item cannot be sold again at full price, we reserve the right to refuse the return.
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Any Goods made to your specifications or otherwise personalised are not able to be returned.
At this time, we cannot refund return postage or shipping costs. Please note that any outgoing and return postage costs incurred in an exchange or return are at the buyer’s cost. In the case of an international order, local imports costs (taxes and charges) will not be refunded.
Goods should be returned to:
GnomeGirl Photography
Foxmead
Maddox Lane
Little Bookham
Surrey, KT23 3BS
England
If you have any questions about our Returns and Refunds Policy, please contact us at info@gnomegirlphotography.co.uk
Terms & Conditions
About GnomeGirl Photography
Our company address is Foxmead, Maddox Lane, Little Bookham, KT23 3BS
UK Company registration number: 11793141
VAT number: 317 0621 34
Privacy and Cookies Policy
Please review our Privacy Policy, below. This explains our use of information you provide via www.gnomegirlphotography.co.uk so that you may understand our privacy practices.
Using GnomeGirl Photography
When you visit www.gnomegirlphotography.co.uk we will collect certain information about you depending on how you use the site and whether or not you are logged into your account and make a purchase.
If you make a purchase we will collect your name, address, telephone number and/or email address. This information will be used to process and fulfil your order.
We have the right to cancel orders that look suspicious, or orders where a discount code has been applied that does not look correct.
We may not accept your order if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to cancel any orders we deem fraudulent.
Once an order has been dispatched, it cannot be cancelled. You will need to return the order to us and then we can refund you the order value excluding delivery.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
All prices indicated for products available via the website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the delivery section of the website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website.
Our Website
Our website is hosted by Wix, providing our online e-commerce platform.
The data you provide is stores through Wix data storage and database and is kept on a secure server behind a firewall.
When placing an order you the option of paying by Paypal.
Marketing
Email Marketing:
Cookies
Cookies are small files that are stored on your computer, handheld pc or mobile as you browse various web pages. At www.gnomegirlphotography.co.uk, we use cookies to make sure that our site is easy to use and you can browse without experiencing any problems. For example, one of the most common uses of cookies is to keep track of what you place in your basket – without cookies enabled our website would not remember what you have asked it to do.
Some aspects of the website use cookies to track traffic patterns of our users. This is in order to analyse how useful the website is and the information it provides. The information is not used in correlation with individual users and this information is not shared with any third party.
User ID may be contained in a cookie for tracking the pages that have been visited, but the only personal information is that which you supply yourself. A cookie cannot read information from other websites or from your hard disk.
You can refuse all cookies by turning them off on your browser. You do not need to have cookies turned on on our website - although you will need them to be turned on if you wish to place an order.
Data Request - Your Information
You can request details of and a copy of the personal information that we hold about you by making a subject access request under the Data Protection Act 1998. Please contact the Data Protection Officer at the address below to make a request. A small charge may apply.
We want to make sure that all of the information we hold about you is accurate and up to date so please let us know if we have got anything wrong.
If you have any questions, concerns or comments about this privacy notice or our use of your personal information please contact us:
For our registered company address, contact:
Data Protection Officer
Foxmead Associates, Foxmead, Maddox Lane, Little Bookham, Surrey, KT23 3BS
Or email us at info@gnomegirlphotography.co.uk.